Reporting Issue

 

This page describes to you how to report issues in Skype software, which you may encounter.

 

Reporting Issue. 1

Jira Issue tracker 1

User Account 1

How to report an Issue?. 1

How to make a good bug report 2

What are log files and when they are needed?. 2

What to do after reporting Issue?. 3

Jira Issue tracker

 

We are using '''Jira Issues Tracker''' to report problems in Skype software.

 

User Account

 

You can browse the public issues in all projects anonymously, but in order to enter new issues or help resolve those entered by other developers, you have to log in. You can (only) use your Skype name and password with Jira; the authentication happens against Skype's back-end servers and your password is never saved in Jira itself. However, on first login you need to enter display name and e-mail address to setup a Jira account for you, in order to allow the system to keep track of your requests and personal preferences.

 

How to report an Issue?

 

• Go to - https://jira.skype.com/
• Login to Jira
• Click on „Create issue“
• Choose appreciate project:
• Skype Client for Linux for Linux client issues.
• Skype Client for Mac for Mac client issues.
• Skype Client for Windows for Windows client issues.
• Select appreciate issue type:
• Bug - you have found that something in Skype is not working as you expect.
• Improvement - you would like to see existing function improved.
• New Feature - you would like to have new feature implemented in Skype.
• Click „Next“
• Fill in the caps:
• Summary - write a short summary of your issue.
• Description - write a longer description of the problem. Write what you expected to happen and what really happened. Write steps how to reproduce your problem and info are you able to reproduce it.
• Priority - assign a priority to your issue.
• Components - select a component in which describes best your issue.
• Affected versions - select version with what you encountered problem.
• Skype Version - detailed version number of Skype you are using for example 2.0.0.42.
• Operating System - select your operating system.
• OS Version - write here your exact OS Version.
• Attachment - Add a screen shot and log files of error or misbehavior to the report.
• Click "Create" and your issue will be submitted to Skype.

 

How to make a good bug report

The purpose of the bug report is to give us enough info to understand the problem you are getting and how it differs from your expectations, while being specific and to the point.

A good bug report includes the following information:

• Summary of the bug
• Examples:
• Bad - Skype Crashed
• Good - Access Violation crash on 1.5.0.7
• Include a version number on which it happened
• Example:
• Bad - 5.0
• Good - 5.0.0.1453
• Include information how often the flaw reproduces.
• Use following reproducibility values: Always, Often, Seldom, Once
• Example:
• Bad - none
• Good - Reproducibility: Often
• Describe shortly the details
• Write steps what you did.
• Example:
• Started Skype
• Made a call
• Started video
• Skype crashed with Access Violation error message
• Describe what you had expected to happen
• Attach screenshots and logs (use ZIP, JPG/JPEG/PNG .txt .log files only).

Try to write bug report as short as possible!

What are log files and when they are needed?

 

A Log file is a file which contains all information about one session of Skype, it helps us greatly in debugging problems in Skype and enables us to fix problems inside Skype which you may encounter. Log file a is named as debug-YearMonthDate-time.log (for example debug-20070920-1152.log), it will appear as gibberish to everyone outside Skype. Log files do not contain any private data about Skype usage, like users chat messages etc.

 

Log File is needed for most issues which are more severe than typo in a language or small glitch on a screen. They are not needed for issues which are reproducible for us also, but keep in mind that what is reproducible on your machine always might not be on others. Many issues are dependent of system configurations.

 

So while you report issue it's easiest to attach logfile straight while submitting the report.

 

Windows users might be asked for the DirectX diagnostics file also. It is needed when your audio/video devices do not get recognized mainly.

 

Guide for creating logfile.

 

What to do after reporting Issue?

 

* Monitor your issues activity and answer to possible questions.

* You may be asked for Log File. Log file helps us to find problem in Skype. Do not get confused that you are not able to read log files by yourself.

 

'''Note!''' You will receive an email notification on every change what takes place on your issue.